Wells Cargo

7 Comments
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  1. Reply Anonymous
    3.3
    Quality
    100
    Value
    100
    Service
    0

    Second wells in 3 years. We buy them for a reason. Great trailers!

    + PROS: made well
  2. 4.8
    Quality
    100
    Value
    100
    Service
    90

    I rated the service a little low only because I’ve never had to have mine in for service. It looks nice and it tows well. I found trailers for less money but you could see they were not built as well.

    + PROS: quality construction, looks good, single piece roof
    - CONS: none I can think of
  3. Reply Rhett
    1.5
    Quality
    50
    Value
    40
    Service
    0

    thinking of buying a wells cargo?????
    save your money and get any other trailer not under
    wells cargo or haulmark umbrella. they aren’t what they
    used to be and their service is garbage. the largest
    dealer here in Utah wont even order parts because its service
    department is such a nightmare, therefore your on your own as it comes
    down to repairs or service. Don’t say I didn’t warn you

  4. Reply Ardie
    2.3
    Quality
    40
    Value
    80
    Service
    20

    The trailer has a nice appearance inside and out and tows nicely. After closer inspection the under frame and floor was not painted or undercoated as they advertised. When I contacted Wells Cargo they said they changed undercoating the floor 2 years ago and the frame is undercoated (the frame was not undercoated or painted where it was not visable from above). However their current web site at the time said floor and frame undercoated (False advertising you decide). They refused to correct the problem because they said I wasn’t the original owner of the trailer, it was a new 2017. This was obviously a manufacturing error but they wouldn’t correct it. Two weeks after this correspondence they completely changed their web site.

    + PROS: Great value and appearance and tows well.
    - CONS: No customer support for obvious manufacturing and advertising errors.
  5. Reply guy cox
    1
    Quality
    10
    Value
    40
    Service
    10

    purchased a new all aluminum all sport 16′ to the square v nose trailer with black trim package, upon receiving the trailer in June of 2018 it was discovered to have a couple of large dents in the side panel and door, dealer said we could bring it back for repair but indicated that wells cargo was being bought out and they would have wait a few weeks for that to happen, dealer was also relocating to a new location and needed time for that to happen.
    in the several weeks that fallowed i noticed the black trim started peeling and flaking off, (which the manufacturer new was a problem, was told to take the trailer to the dealer where it promptly went to the plant for repairs that would only take 4 days.
    after a crap load of phone calls to corporate office and dealers and waiting for 2 weeks finally was told to come pick my trailer up. upon receiving it i discovered that only part of the black trim package had been replaced with silver, the nose of the trailer was black (suppose to be chrome) the silver trim was cut too short and left with sharp edges , where it was suppose to fallow the contour of the fenders it was cut square, it looked like junk that a 10 year old put together.
    after verbal battle with production supervisor i returned the trailer back to Young Trailers where they went the extra mile to make it right and i left there with another trailer.( this might seem long but i did leave a lot of crap out too)
    in short stay away from the American Trailer group trailers previously UTC (Well Cargo, Hallmark brands) there work is anything but good quality and very poor workmanship , there QC department ( if they have one )is real poor and conscienceless to say the least.
    i have had several brands of snowmobile trailer in the past, Trails west Pace and the old Hallmark, NEVER AGAIN WILL I PURCHASE AN AMERICAN TRAILER GROUP PREVIOUSLY UTCG brand trailer JUNK! JUNK! JUNK!

  6. Reply Jim Hudson
    3.3
    Quality
    90
    Value
    90
    Service
    20

    This is a very nice trailer but Parts can be hard to get and the shipping is ridiculous, I paid twice as much for shipping as I did for the part. It was small enough to put in an envelope and throw a few stamps on it. Should have cost $3 not $16. They need to review their shipping policy. I also had to track down my own parts as they didn’t have them in stock and said it would be weeks. The company that had them was literally down the street and had plenty of them in stock. I got their name off the part thankfully as no one at Wells Cargo gave me any information. Thank God there is google and I could find them.

    + PROS: Great trailer
    - CONS: Parts can be hard to get and the shipping is ridiculous, I paid twice as much for shipping as I did for the part. It was small enough to put in an envelope and throw a few stamps on it. Should have cost $3 not 16. They need to review their shipping policy.
  7. Reply Bryan Rasmussen
    0.5
    Quality
    10
    Value
    10
    Service
    10

    I bought a 2018 fast track 16′ enclosed in April of 2018. Within a week of use I noticed screws coming out of the exterior sheeting. I also noticed screws coming up out of the floor. The side door holder literally fell off on the drive home from the dealer the day I bought it. I took it back to Young Trailers where I bought it and they had me drop it off to their wells cargo service place to be fixed. All they did was replace one panel because the manufacturing plant had totally missed the wall stud to begin with.
    They did not replace the side door holder. They also just replaced the other missing screws. After that I went about a month and started noticing screws coming out all over the exterior again. This time I contacted American Cargo Group to see what could be done. They seemed helpful at first. They had me drop my trailer off to the manufacturing plant where it was built. After a few days they emailed me and said they could not do anything because I had installed E-Track inside the trailer and claimed that it was causing the screws to come out. I installed the E-Track with bolts and Nylock nuts as well as used some flat bar on the back side of the wall stud to reinforce it.
    The E-Track I installed made the walls a lot stronger so I makes no sense to me why they would blame the E-Track. The issue with the screws coming out is the fact that the steel being used for the Wall studs is way too thin to have screws hold at all.
    I asked them to replace the screws with rivets and they said they would do that for a fee of $550. Why should I pay for their design flaw and poor quality? After 2 weeks of getting nowhere with them I went and picked my trailer up and took it home to fix myself.
    Needless to say I owned that trailer for 7 months and sold it. I was so discouraged with the poor quality and horrible customer service. I went and bought a Charmac enclosed trailer and am beyond happy with how much better the trailer is built.
    If you want a good quality enclosed trailer that will last you a life time then buy a Charmac!!

    I DO NOT RECOMMEND BUYING ANYTHING MANUFACTURED BY AMERICAN CARGO GROUP!
    THEY MANUFACTURE JUNK!!

    - CONS: Very poor quality!!

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