I bought an eagle trailer(was supposed to be a Gator Tail, did not know about their troubles at the time of the order) in feb 16. Not ready as told, quality was poor, very poor, they missed frames with interior screws leaving holes in plywood, stapled interior luan trim not plywood as expected, staples were sticking out of the wall, semiscrewless = two side panels are not secured to the frames, floor rough and de-laminating as well as the plywood walls were of the lowest quality wood, now cracking, the frame was not completely painted and on and on. Called Lee Davis, won’t answer phone, sent email won’t respond, I asked for a couple hundred screws so I could screw the sides back together, no response. This would have been my third trailer from Gator tail, the other two were good but now??????? Beware!!!!!!! untrained, non quality and poor workmanship.
Expensive very very very poor quality. First trip out door lock quit working. Door is not plumb hard to open. That’s what messed up lock. The new lock I bought is having trouble opening now. Luan inside with staples. Not plywood like I was expecting. Drove 2hrs to pick it up after I had ordered it. Tires wear uneven. Something is wrong with the axle. After 1 trip I am going to have to have lots of work done on this trailer for it to be usable. I am very disappointed after spending 2400.00 on a 6X10 trailer. DO NOT BUY AN EAGLE CARGO TRAILER. YOUR WASTING YOUR MONEY AND TIME. No customer service. The warranty doesn’t do anything to fix all the problems. If I could give no stars I would.
I had a great experience at Eagle Cargo. The people was nice and answered all questions I had. The sales lady helped me hook up my trailer and helped me check over everything to be sure we had the right hook up, lights work, etc. I would recommend my family, friends, and associates to check this place out if you are in the market for an enclosed cargo trailer! We have loved our trailer and will be back for our 3rd trailer in the next few months.
Horrible company to do business with.
I bought one of their trailers through a dealer. Sight unscene. I drove home 10 hours to find a bolt that holds the leaf spring to the frame had came loose and almost completely fell out.
Their response was not what I would imagine- it’s been happening lately , sorry.
The sheet metal exterior -especially the roof – looks like reigndeer tap danced all on it.
That’s probably why the roof started leaking about 9 months after I got it. My side door came apart and I bought a new one through the dealer I bought the trailer from. It came in beat up and too small. I still haven’t received the correct door even after almost 1.5 years of emailing and calling. (Sometimes they answer sometimes they don’t.) they’ll claim the door has shipped but when I call or email back because it’s been weeks and no door they make a wild claim why it didn’t. Finally they told my wife my measurements weren’t right and that’s why they hadn’t built the new door yet (even though they claimed to ship it every time) they’ve never once told me that the measurements aren’t right. I even email them pictures of the tape measurements as I measured.
Absolute joke of a company.
Do not buy an Eagle cargo trailer! They used the bait & switch on me. After driving 200 miles I decided to buy one anyways.
I bought one from Trinity trailers less than two years ago. The lights were wired improperly when I went to pick it up. I fixed them myself. The side door was not put on plumb and is hard to open. Less than 2,500 miles and 18 months later I had a blowout. The tread wear was very unusual and both tires were wearing the same. When I jacked it up I noticed the rear shackles had rusted through the the tub frame. This should be covered under their warranty. I emailed both Trinity trailers and Eagle. Neither will respond.
Their trailers are made from inferior materials. Their labor and quality match.
Eagle trailers are a road hazard and a death trap waiting to happen.
I purchased an eagle cargo trailer. I was disappointed in the communication of the salesperson but after we worked it out, I received a pick up date. Upon arrival, it was not quite ready. Waited 2 hours for it to be completed. Once finished, the product was very nice and as ordered. With a bit of better management and less timeline promises, the experience would be 100% fantastic as was the completed product. I’ll go back.
I bought an Eagle Cargo trailer 24X8.5. Waited 4 weeks to get it after I paid my deposit.
I purchased mine through Bullseye Trailers, Fitzgerald Georgia. Mistake number 1. Bullseye was very unreliable, never seemed to have a feel for where my trailer was, or when it would be completed. Also the staff at Bullseye was very rude. I drove 300 miles to pick my trailer up in Fitzgerald, Ga. I thought I was going to be about 15 minutes past 4PM. I called to tell my salesman (Todd) that I might be a few minutes late but I would be there. Todd said you better plan on staying overnight because we are not staying late for you.
I actually arrived 30 minutes early. That was a good thing because they had failed to install a winch plate that I had paid extra for. We had to wait an hour for them to get the winch plate installed. I also paid extra for thicker skin on the trailer. I still don’t think I got the thicker skin. Bullseye (Todd) told me standard skin looked wrinkled on the trailer, I upgraded to the .30 thickness to avoid the wrinkled look. My trailer which is a month old looks it rolled off the side of a mountain wrinkled.
Do yourself a favor buy local, don’t trust these guys (Eagle Cargo/Bullseye Trailers) . They are great to you until they get your deposit which is significant, after that it is screw you. They don’t answer the phone, won’t call back. The deposit is non-refundable so they have you by the short hairs. Remember when I asked the to wait on me for 15 minutes after driving 300 miles. It was screw you spend the night from my salesman (Todd). Yet I had to wait 45 minutes for them to install the proper equipment.
First off Eagle Cargo is just the manufacture not the dealer. Bullseye is the dealer and Eagle builds the trailer on what the order is. If we leave something off of the trailer we will do it right and put what should be on it. Please don’t think that both of these companies are together because they are not. I am very sorry that you had a bad experience with Bullseye.
Unfortunately, We are going into litigation Received my so called upgrade 8 1/2′ x 16′ V front when I got it it looked wrinkled and damaged I had upgraded the outer skin to.30 we haven’t even used the trailer and the floor has delaminated sitting! The floor has a hump in the front, we have gotten estimates to repair over $ 3000.00 Eagle Cargo want us to ship the trailer down at our expense which now will cost us a total of $ 1,200.00. This Manufacturing company is a disaster! The quality and the dealer Grizzly trailers are liar’s! We will try to find others for a class action law suit Yelp and other media we are notifying. Could not talk with the owner and they would not give me his full name other than Jaum. From what we found on the internet Many have had the same experience We are notifing the authorities, BBB, Attorney General in
Fitzgerald, GA, 31750 WE will keep everyone posted on yelp and other media
Expensive very very very poor quality. First trip out door lock quit working. Door is not plumb hard to open. That’s what messed up lock. The new lock I bought is having trouble opening now. Luan inside with staples. Not plywood like I was expecting. Drove 2hrs to pick it up after I had ordered it. Tires wear uneven. Something is wrong with the axle. After 1 trip I am going to have to have lots of work done on this trailer for it to be usable. I am very disappointed after spending 2400.00 on a 6X10 trailer. DO NOT BUY AN EAGLE CARGO TRAILER. YOUR WASTING YOUR MONEY AND TIME. No customer service. The warranty doesn’t do anything to fix all the problems.
Lets say the trailer is OK but fell short.
It was built 3 times and still not to spec or the order request as I had to take delivery to meet deadlines..
first build was close but a door was wrong, that trailer delivered , nice flooring, 16 OC, RV door..etc
next build was still wrong, never sent, Final build was a configured right but no RV door ( cargo door), 24″ OC, no AC mount, cheap flooring not treated or marine, left tail lamp not working, drove thru rain on way back, leaked all over,, generator door had no rain gutters, concession window gutter, no sealant, entrance door had air gaps that flooded inside floor during rain…. Rear doors were supposed to be barn, it was a ramp.. the plywood on it is cheap crap, delaming all over..
Spend alot of time fixing leaks, bend and shimming the doors, adding gutters and fixing a wire to left rear lamp… and NO radial tires like ordered….
they did knock money off , couple hundred and I hope they will send my warranty repair money…
I worry that the 24 OC construction will not hold up to the 4800– 5400 lbs cargo that gets hauled in it bi weekly 300 miles on avg..
+ PROS: looks good, built OK, semi seamless. good axles..
- CONS:crappy flooring, poor fit and trim on door seals..
Well, I was warned about some poor trailer manufacturers in Fitzgerald, Georgia and I believe I found one of them. Enclosed car trailer was ordered with a promised delivery date. A substantial down payment was required. Trailer was a week late but finally I was told to come down and get it as it was ready to go. The drive from Cincinnati to Fitzgerald is about 600 Miles. We got close to Atlanta and got a call to tell us it was not ready after all. Excuse was they didn’t have the torsion axle in stock but would be there the next day. We nervously continued down hoping things would be ok. We got there but still no axles in the trailer. I took pictures of it through their fence as it was up on blocks with no suspension under it. We spent the night in Fitzgerald and late the next day was told it was ready to go. I noticed as we picked up the trailer that the fenders looked too narrow as several inches of tire were exposed leaving space for rocks or rain to splash out. I was told it was ok and normal. I should have known better but was in a pinch and had to get back to Cincinnati. On the way home we went through mostly rain. When in Tennessee at a rest stop, a state trooper saw the trailer and mentioned the fenders are not wide enough and it needs to be remedied. He did not site me but gave a polite warning. I contacted Eagle Cargo via email requesting correct fenders, I even sent photos and relayed the warning I got on the way home. The first several emails got responses like, the boss is not in, I’ll show him your email when he returns etc. I wasn’t in a huge hurry at the time as I just figured they would eventually work with me and get it resolved. The real problem arrived a few weeks later when I was in Indiana and rolled a Studebaker Lark into my dual 3500 # torsion axle enclosed car hauler. I was ready to pull away and start the trip when my buddy noticed the fender edges where buried in the tire tread from the weight of a small Studebaker Lark. The only thing we could do was to remove the fenders. If we would have started on that trip down the expressway the tires would have blown, things could have gotten real bad and someone could easily been killed. I took pictures of the fender to tire interference, explained the situation to Eagle Cargo Trailer via email and got more of the same run around. It became obvious to me that this company is not to be trusted. They wanted me to take the trailer to have it weighed with the car in it. The trailer is in storage 40 miles away and has no fenders on it. I explained the situation again, sent them exact weight of the Studebaker as it was a race car and just weighed before the trip. With this I got no more response. In my opinion, this is a very very poor example of a trailer company and one not to be trusted at all!!!
What I pretty much figured out on my own is this: I ordered the trailer with two 3500# torsion axles and wanted an 8 ft wide trailer. The normal is 8 1/2 ft wide trailer. They built the trailer but did not realize the axles where too wide for the 8 ft box and standard fenders. The result is I have tires that stick out 3 inches further on each side than the fenders. I told them this and even offered to change out the axles for them or they could just find a set of fenders to cover the tires and get the fender edge out of the way of the tire. To me they obviously could care less about their customers once they have their money and really don’t care about the quality of their trailer or worse yet, my life or someone else’s life that was in jeapordy from their known mistake. In my opinion, companies like this should be exposed and that is what I am trying to do.
Keep an eye out for an up and coming YouTube video showing all the corrsponance, photos and video of loading and unloading my Eagle Cargo enclosed car hauler.
My sincere advise….don’t buy from this company, don’t trust them. Do your homework! I sure wish I had!!
I work for a trailer company in this same area of GA. I heard about this situation. They did not want to order a trailer to fit this trailer and instead, put an axle on that they knew full well was too wide. They also needed to add a 2″ spacer. Let me tell you all the truth; most all factories in s ga are exactly the same way. They only want your money and then dump you if you have any problems. Most of them won’t even call you back if you have a warranty problem. Many of my buddies here are felons and/or on drugs. They rotate to other factories all the time. So if you want to get a cheap trailer, buy from south ga. But don’t be surprised what you get cause you get what you pay for.
+ PROS: None
- CONS:No QC control at all. Very unorganized company. BUYER BEWARE!
Wow! I’m glad I took the time to research Eagle Cargo Trailers because I will not be buying one based upon the reviews I have read. The discounted price is not worth the risk or headache. Thanks for sharing…
Well I don’t have a review for the trailer . l drove over 500 miles to get my trailer that I ordered over three week earlier. And after the sales person Nikki from grisly tralers emailed me it was ready and I called to confirm readiness. Went to pick up trailer and got the run around ( so Manny lies ) from grissly and eagle staff. It was just wrong this lasted for 1hr 30 m. In till I got upset . then and only then did they finnly tell me that trailer wasent ready . all they wanted to do was give me a different color trailer. I left upset and no deposit back yet grossly stile giving me runaround and now won’t answer my calls. Eagle won’t return call eather
I purchased a 34 ft enclosed trailer from a salesman in Fitzgerald (nighthawk) Salesman (TODD)
It took over a month to find out is was ready. When I got there, it wasn’t ready and it was BLACK instead of White as I had ordered.(salesman called in wrong color) The holes were in the floor for the tie downs but they were not installed. I was told that they would be put in and it would only bee a few minutes since the holes were already cut in the floor. It over an hour and a half for that few minute job. When it came back out, the fenders didn’t cover the wheels. I has 1 inch fenders and needed 2 inch fenders. I told them I couldn’t wait a day for new fender, just give them to me and I would have then installed at home. The owner said I just have to go up the road a mile or two and by the time you hook up the trailer and check the lights, I’ll be back. About 1hr and 45 minutes a young man showed up with the fenders as I was told the owner had to have lunch with his Son. I guess I could wait but his lunch was more important. THEY DON’T SEEM TO DO ANYTHING THEY SAY THEY ARE GOING TO DO. I guess the customer’s time isn’t important to them so the customer can just WAIT. While I had so much time to wait I looked more closely and found that the extra door I had put in the left side wasn’t installed properly. Either the frame was not square or the door was not square or both.(VERY POOR WORKMANSHIP) Again I told them I couldn’t wait another day for the door and or frame to be properly fixed. They gave me a credit for $125 for a door I paid $180. What a deal! It ended up I split the profit with the salesman (TODD) for the BLACK trailer I wanted WHITE, with a crooked door that I got a partial refund for that I have to pay someone to correct, with fenders that I have to pay someone to replace and a loss of over 4 hours driving time. I Should have returned home by 6PM with daylight to see and diddn’t get home until after 10PM in the dark and rain.
I wouldn’t
t buy a DOG CARRIER from Eagle and I don’t recommend you do either.
The Customer’s time don’ t matter and their workmanship and quality SUCKS
They don’t care about fixing anything in a timely manner, The whole place shuts down at 12PM to 1PM for lunch and even though you’re been waiting for them to fix things they screwed up your time is not important. YOU DECIDE IF YOU WANT TO DO BUSINESS WITH THEM! The sorry thing is most of the other trailer builders in GA, I am told are worse than them.
I ordered a enclosed gooseneck the trailer seams to be fine except the walls are not square I could not get all the doors I wanted they wanted three times door cost to put them in second the door for the jack stand crank was to small to put the crank in I ended up putting a electric crank on it to fix there trash I ask for them to send me a door and I would pay for it they wouldn’t do that the one last thing is the trailer is a year old and the roof is coming off it so now I got to fix that on my own there customer service sucks
Glad i read all these reviews. I was about to make an order tonight for a Grizzly Eagle Trailer In Fitzgerald GA, but decided to wait until i read a few reviews. I haven’t seen anything positive about them and will not be ordering from any of the South GA manufacturers. I have found a nice looking BigHorn Trailer made exclusively in Nebraska and Colorado and not a cheap dime a dozen Georgia made brand that is mostly around here in the south.
As a matter of fact, I responded to a post of a trailer manufactured in Tifton GA today and had some questions about it with the salesperson named Michael Cromer and his lack of interest in answering my questions are evident in the copied and pasted exchange below:
Paul
Is this available?
Michael
No I sold this one we have other available but the price is a little higher than the one posted
Paul
How much higher. I am looking for the best deal i can get. I have cash if i can get a good deal.
Paul
Um, well I guess the no response means you don’t have anything after all? The best deal i have seen is at Fitzgerald. Just over 3k to have one built. may just go that route. thanks.
Michael
Sorry I was trying to finish dinner sir
Paul
Well, even after you responded, you still haven’t told me you have anything when i ask for a price. But that’s ok. i will look elsewhere. If i was a sales person. I would go out of my way to stay in communication and satisfy a potential buyer and answer any questions they have. But anyway, sorry i interrupted your dinner.
MON 9:46 PM
Chat Conversation End
He never responded after that, but it shows how they could care less about customer service or satisfaction. All he seemed to want to do was eat and acted like I interrupted his dinner. No I will never have a trailer made to order after this.
Purchased an eagle cargo trailer as a spray foam rig total cost of near $60,000 after making a second trip to Florida from New York to get repairs done the trailer is falling apart door is falling out of it the side wall is blowing out been dealing with warranty and service department at Eagle cargo for a year now at the time of the trip to Florida was only about a month old and still yet no parts no knowing of when parts could even be available to fix a trailer very dissatisfied would not recommend anybody buying an eagle cargo trailer
- CONS:Very poorly constructed service and warranty department puts the blame on everyone but themselves continues to tell you parts are shipped that never show up
Emailed Rene and she responded, but did not follow-up with what she said she would do. She or no one else have returned multiple phone calls.
Steel frame under the trailer is 90% rusted. No one will call me back to discuss. I am still in my 1 year warranty.
The dealer that I purchased the trailer from is my only point of contact, but he has stopped selling Eagle Cargo trailers.
+ PROS: Had good selection. Had custom ordered trailer wrong initially, but did fix this issue promptly.
- CONS:Terrible customer service!
Steel frame under the trailer is 90% rusted.
Screws backing out.
I bought an eagle trailer(was supposed to be a Gator Tail, did not know about their troubles at the time of the order) in feb 16. Not ready as told, quality was poor, very poor, they missed frames with interior screws leaving holes in plywood, stapled interior luan trim not plywood as expected, staples were sticking out of the wall, semiscrewless = two side panels are not secured to the frames, floor rough and de-laminating as well as the plywood walls were of the lowest quality wood, now cracking, the frame was not completely painted and on and on. Called Lee Davis, won’t answer phone, sent email won’t respond, I asked for a couple hundred screws so I could screw the sides back together, no response. This would have been my third trailer from Gator tail, the other two were good but now??????? Beware!!!!!!! untrained, non quality and poor workmanship.
Expensive very very very poor quality. First trip out door lock quit working. Door is not plumb hard to open. That’s what messed up lock. The new lock I bought is having trouble opening now. Luan inside with staples. Not plywood like I was expecting. Drove 2hrs to pick it up after I had ordered it. Tires wear uneven. Something is wrong with the axle. After 1 trip I am going to have to have lots of work done on this trailer for it to be usable. I am very disappointed after spending 2400.00 on a 6X10 trailer. DO NOT BUY AN EAGLE CARGO TRAILER. YOUR WASTING YOUR MONEY AND TIME. No customer service. The warranty doesn’t do anything to fix all the problems. If I could give no stars I would.
I had a great experience at Eagle Cargo. The people was nice and answered all questions I had. The sales lady helped me hook up my trailer and helped me check over everything to be sure we had the right hook up, lights work, etc. I would recommend my family, friends, and associates to check this place out if you are in the market for an enclosed cargo trailer! We have loved our trailer and will be back for our 3rd trailer in the next few months.
Horrible company to do business with.
I bought one of their trailers through a dealer. Sight unscene. I drove home 10 hours to find a bolt that holds the leaf spring to the frame had came loose and almost completely fell out.
Their response was not what I would imagine- it’s been happening lately , sorry.
The sheet metal exterior -especially the roof – looks like reigndeer tap danced all on it.
That’s probably why the roof started leaking about 9 months after I got it. My side door came apart and I bought a new one through the dealer I bought the trailer from. It came in beat up and too small. I still haven’t received the correct door even after almost 1.5 years of emailing and calling. (Sometimes they answer sometimes they don’t.) they’ll claim the door has shipped but when I call or email back because it’s been weeks and no door they make a wild claim why it didn’t. Finally they told my wife my measurements weren’t right and that’s why they hadn’t built the new door yet (even though they claimed to ship it every time) they’ve never once told me that the measurements aren’t right. I even email them pictures of the tape measurements as I measured.
Absolute joke of a company.
Do not buy an Eagle cargo trailer! They used the bait & switch on me. After driving 200 miles I decided to buy one anyways.
I bought one from Trinity trailers less than two years ago. The lights were wired improperly when I went to pick it up. I fixed them myself. The side door was not put on plumb and is hard to open. Less than 2,500 miles and 18 months later I had a blowout. The tread wear was very unusual and both tires were wearing the same. When I jacked it up I noticed the rear shackles had rusted through the the tub frame. This should be covered under their warranty. I emailed both Trinity trailers and Eagle. Neither will respond.
Their trailers are made from inferior materials. Their labor and quality match.
Eagle trailers are a road hazard and a death trap waiting to happen.
Norman Delore
I purchased an eagle cargo trailer. I was disappointed in the communication of the salesperson but after we worked it out, I received a pick up date. Upon arrival, it was not quite ready. Waited 2 hours for it to be completed. Once finished, the product was very nice and as ordered. With a bit of better management and less timeline promises, the experience would be 100% fantastic as was the completed product. I’ll go back.
I bought an Eagle Cargo trailer 24X8.5. Waited 4 weeks to get it after I paid my deposit.
I purchased mine through Bullseye Trailers, Fitzgerald Georgia. Mistake number 1. Bullseye was very unreliable, never seemed to have a feel for where my trailer was, or when it would be completed. Also the staff at Bullseye was very rude. I drove 300 miles to pick my trailer up in Fitzgerald, Ga. I thought I was going to be about 15 minutes past 4PM. I called to tell my salesman (Todd) that I might be a few minutes late but I would be there. Todd said you better plan on staying overnight because we are not staying late for you.
I actually arrived 30 minutes early. That was a good thing because they had failed to install a winch plate that I had paid extra for. We had to wait an hour for them to get the winch plate installed. I also paid extra for thicker skin on the trailer. I still don’t think I got the thicker skin. Bullseye (Todd) told me standard skin looked wrinkled on the trailer, I upgraded to the .30 thickness to avoid the wrinkled look. My trailer which is a month old looks it rolled off the side of a mountain wrinkled.
Do yourself a favor buy local, don’t trust these guys (Eagle Cargo/Bullseye Trailers) . They are great to you until they get your deposit which is significant, after that it is screw you. They don’t answer the phone, won’t call back. The deposit is non-refundable so they have you by the short hairs. Remember when I asked the to wait on me for 15 minutes after driving 300 miles. It was screw you spend the night from my salesman (Todd). Yet I had to wait 45 minutes for them to install the proper equipment.
BOTTOM LINE: Don’t do it, avoid these guys.
First off Eagle Cargo is just the manufacture not the dealer. Bullseye is the dealer and Eagle builds the trailer on what the order is. If we leave something off of the trailer we will do it right and put what should be on it. Please don’t think that both of these companies are together because they are not. I am very sorry that you had a bad experience with Bullseye.
Unfortunately, We are going into litigation Received my so called upgrade 8 1/2′ x 16′ V front when I got it it looked wrinkled and damaged I had upgraded the outer skin to.30 we haven’t even used the trailer and the floor has delaminated sitting! The floor has a hump in the front, we have gotten estimates to repair over $ 3000.00 Eagle Cargo want us to ship the trailer down at our expense which now will cost us a total of $ 1,200.00. This Manufacturing company is a disaster! The quality and the dealer Grizzly trailers are liar’s! We will try to find others for a class action law suit Yelp and other media we are notifying. Could not talk with the owner and they would not give me his full name other than Jaum. From what we found on the internet Many have had the same experience We are notifing the authorities, BBB, Attorney General in
Fitzgerald, GA, 31750 WE will keep everyone posted on yelp and other media
Expensive very very very poor quality. First trip out door lock quit working. Door is not plumb hard to open. That’s what messed up lock. The new lock I bought is having trouble opening now. Luan inside with staples. Not plywood like I was expecting. Drove 2hrs to pick it up after I had ordered it. Tires wear uneven. Something is wrong with the axle. After 1 trip I am going to have to have lots of work done on this trailer for it to be usable. I am very disappointed after spending 2400.00 on a 6X10 trailer. DO NOT BUY AN EAGLE CARGO TRAILER. YOUR WASTING YOUR MONEY AND TIME. No customer service. The warranty doesn’t do anything to fix all the problems.
Lets say the trailer is OK but fell short.
It was built 3 times and still not to spec or the order request as I had to take delivery to meet deadlines..
first build was close but a door was wrong, that trailer delivered , nice flooring, 16 OC, RV door..etc
next build was still wrong, never sent, Final build was a configured right but no RV door ( cargo door), 24″ OC, no AC mount, cheap flooring not treated or marine, left tail lamp not working, drove thru rain on way back, leaked all over,, generator door had no rain gutters, concession window gutter, no sealant, entrance door had air gaps that flooded inside floor during rain…. Rear doors were supposed to be barn, it was a ramp.. the plywood on it is cheap crap, delaming all over..
Spend alot of time fixing leaks, bend and shimming the doors, adding gutters and fixing a wire to left rear lamp… and NO radial tires like ordered….
they did knock money off , couple hundred and I hope they will send my warranty repair money…
I worry that the 24 OC construction will not hold up to the 4800– 5400 lbs cargo that gets hauled in it bi weekly 300 miles on avg..
Well, I was warned about some poor trailer manufacturers in Fitzgerald, Georgia and I believe I found one of them. Enclosed car trailer was ordered with a promised delivery date. A substantial down payment was required. Trailer was a week late but finally I was told to come down and get it as it was ready to go. The drive from Cincinnati to Fitzgerald is about 600 Miles. We got close to Atlanta and got a call to tell us it was not ready after all. Excuse was they didn’t have the torsion axle in stock but would be there the next day. We nervously continued down hoping things would be ok. We got there but still no axles in the trailer. I took pictures of it through their fence as it was up on blocks with no suspension under it. We spent the night in Fitzgerald and late the next day was told it was ready to go. I noticed as we picked up the trailer that the fenders looked too narrow as several inches of tire were exposed leaving space for rocks or rain to splash out. I was told it was ok and normal. I should have known better but was in a pinch and had to get back to Cincinnati. On the way home we went through mostly rain. When in Tennessee at a rest stop, a state trooper saw the trailer and mentioned the fenders are not wide enough and it needs to be remedied. He did not site me but gave a polite warning. I contacted Eagle Cargo via email requesting correct fenders, I even sent photos and relayed the warning I got on the way home. The first several emails got responses like, the boss is not in, I’ll show him your email when he returns etc. I wasn’t in a huge hurry at the time as I just figured they would eventually work with me and get it resolved. The real problem arrived a few weeks later when I was in Indiana and rolled a Studebaker Lark into my dual 3500 # torsion axle enclosed car hauler. I was ready to pull away and start the trip when my buddy noticed the fender edges where buried in the tire tread from the weight of a small Studebaker Lark. The only thing we could do was to remove the fenders. If we would have started on that trip down the expressway the tires would have blown, things could have gotten real bad and someone could easily been killed. I took pictures of the fender to tire interference, explained the situation to Eagle Cargo Trailer via email and got more of the same run around. It became obvious to me that this company is not to be trusted. They wanted me to take the trailer to have it weighed with the car in it. The trailer is in storage 40 miles away and has no fenders on it. I explained the situation again, sent them exact weight of the Studebaker as it was a race car and just weighed before the trip. With this I got no more response. In my opinion, this is a very very poor example of a trailer company and one not to be trusted at all!!!
What I pretty much figured out on my own is this: I ordered the trailer with two 3500# torsion axles and wanted an 8 ft wide trailer. The normal is 8 1/2 ft wide trailer. They built the trailer but did not realize the axles where too wide for the 8 ft box and standard fenders. The result is I have tires that stick out 3 inches further on each side than the fenders. I told them this and even offered to change out the axles for them or they could just find a set of fenders to cover the tires and get the fender edge out of the way of the tire. To me they obviously could care less about their customers once they have their money and really don’t care about the quality of their trailer or worse yet, my life or someone else’s life that was in jeapordy from their known mistake. In my opinion, companies like this should be exposed and that is what I am trying to do.
Keep an eye out for an up and coming YouTube video showing all the corrsponance, photos and video of loading and unloading my Eagle Cargo enclosed car hauler.
My sincere advise….don’t buy from this company, don’t trust them. Do your homework! I sure wish I had!!
I work for a trailer company in this same area of GA. I heard about this situation. They did not want to order a trailer to fit this trailer and instead, put an axle on that they knew full well was too wide. They also needed to add a 2″ spacer. Let me tell you all the truth; most all factories in s ga are exactly the same way. They only want your money and then dump you if you have any problems. Most of them won’t even call you back if you have a warranty problem. Many of my buddies here are felons and/or on drugs. They rotate to other factories all the time. So if you want to get a cheap trailer, buy from south ga. But don’t be surprised what you get cause you get what you pay for.
Wow! I’m glad I took the time to research Eagle Cargo Trailers because I will not be buying one based upon the reviews I have read. The discounted price is not worth the risk or headache. Thanks for sharing…
Well I don’t have a review for the trailer . l drove over 500 miles to get my trailer that I ordered over three week earlier. And after the sales person Nikki from grisly tralers emailed me it was ready and I called to confirm readiness. Went to pick up trailer and got the run around ( so Manny lies ) from grissly and eagle staff. It was just wrong this lasted for 1hr 30 m. In till I got upset . then and only then did they finnly tell me that trailer wasent ready . all they wanted to do was give me a different color trailer. I left upset and no deposit back yet grossly stile giving me runaround and now won’t answer my calls. Eagle won’t return call eather
I purchased a 34 ft enclosed trailer from a salesman in Fitzgerald (nighthawk) Salesman (TODD)
It took over a month to find out is was ready. When I got there, it wasn’t ready and it was BLACK instead of White as I had ordered.(salesman called in wrong color) The holes were in the floor for the tie downs but they were not installed. I was told that they would be put in and it would only bee a few minutes since the holes were already cut in the floor. It over an hour and a half for that few minute job. When it came back out, the fenders didn’t cover the wheels. I has 1 inch fenders and needed 2 inch fenders. I told them I couldn’t wait a day for new fender, just give them to me and I would have then installed at home. The owner said I just have to go up the road a mile or two and by the time you hook up the trailer and check the lights, I’ll be back. About 1hr and 45 minutes a young man showed up with the fenders as I was told the owner had to have lunch with his Son. I guess I could wait but his lunch was more important. THEY DON’T SEEM TO DO ANYTHING THEY SAY THEY ARE GOING TO DO. I guess the customer’s time isn’t important to them so the customer can just WAIT. While I had so much time to wait I looked more closely and found that the extra door I had put in the left side wasn’t installed properly. Either the frame was not square or the door was not square or both.(VERY POOR WORKMANSHIP) Again I told them I couldn’t wait another day for the door and or frame to be properly fixed. They gave me a credit for $125 for a door I paid $180. What a deal! It ended up I split the profit with the salesman (TODD) for the BLACK trailer I wanted WHITE, with a crooked door that I got a partial refund for that I have to pay someone to correct, with fenders that I have to pay someone to replace and a loss of over 4 hours driving time. I Should have returned home by 6PM with daylight to see and diddn’t get home until after 10PM in the dark and rain.
I wouldn’t
t buy a DOG CARRIER from Eagle and I don’t recommend you do either.
The Customer’s time don’ t matter and their workmanship and quality SUCKS
They don’t care about fixing anything in a timely manner, The whole place shuts down at 12PM to 1PM for lunch and even though you’re been waiting for them to fix things they screwed up your time is not important. YOU DECIDE IF YOU WANT TO DO BUSINESS WITH THEM! The sorry thing is most of the other trailer builders in GA, I am told are worse than them.
I ordered a enclosed gooseneck the trailer seams to be fine except the walls are not square I could not get all the doors I wanted they wanted three times door cost to put them in second the door for the jack stand crank was to small to put the crank in I ended up putting a electric crank on it to fix there trash I ask for them to send me a door and I would pay for it they wouldn’t do that the one last thing is the trailer is a year old and the roof is coming off it so now I got to fix that on my own there customer service sucks
Glad i read all these reviews. I was about to make an order tonight for a Grizzly Eagle Trailer In Fitzgerald GA, but decided to wait until i read a few reviews. I haven’t seen anything positive about them and will not be ordering from any of the South GA manufacturers. I have found a nice looking BigHorn Trailer made exclusively in Nebraska and Colorado and not a cheap dime a dozen Georgia made brand that is mostly around here in the south.
As a matter of fact, I responded to a post of a trailer manufactured in Tifton GA today and had some questions about it with the salesperson named Michael Cromer and his lack of interest in answering my questions are evident in the copied and pasted exchange below:
Paul
Is this available?
Michael
No I sold this one we have other available but the price is a little higher than the one posted
Paul
How much higher. I am looking for the best deal i can get. I have cash if i can get a good deal.
Paul
Um, well I guess the no response means you don’t have anything after all? The best deal i have seen is at Fitzgerald. Just over 3k to have one built. may just go that route. thanks.
Michael
Sorry I was trying to finish dinner sir
Paul
Well, even after you responded, you still haven’t told me you have anything when i ask for a price. But that’s ok. i will look elsewhere. If i was a sales person. I would go out of my way to stay in communication and satisfy a potential buyer and answer any questions they have. But anyway, sorry i interrupted your dinner.
MON 9:46 PM
Chat Conversation End
He never responded after that, but it shows how they could care less about customer service or satisfaction. All he seemed to want to do was eat and acted like I interrupted his dinner. No I will never have a trailer made to order after this.
Purchased an eagle cargo trailer as a spray foam rig total cost of near $60,000 after making a second trip to Florida from New York to get repairs done the trailer is falling apart door is falling out of it the side wall is blowing out been dealing with warranty and service department at Eagle cargo for a year now at the time of the trip to Florida was only about a month old and still yet no parts no knowing of when parts could even be available to fix a trailer very dissatisfied would not recommend anybody buying an eagle cargo trailer
I just paid $7K for one of these.
Emailed Rene and she responded, but did not follow-up with what she said she would do. She or no one else have returned multiple phone calls.
Steel frame under the trailer is 90% rusted. No one will call me back to discuss. I am still in my 1 year warranty.
The dealer that I purchased the trailer from is my only point of contact, but he has stopped selling Eagle Cargo trailers.